We offer refunds on purchase of our digital goods. However, since we deal with digital goods, we honor requests for refunds for the following reasons:
Non-delivery of the product: Due to an issue with the mail, you do not receive a delivery e-mail from us. Depending on the price of the product, https://trendniaga.com may require you to first submit proof that you have submitted a report to the mail service describing the missing item;
Download issues: You have problems that prevent you from downloading the product. https://trendniaga.com recommends that you contact the support team for your browser provider, as https://trendniaga.com ensures that our products can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network;
Irreparable defects with the product: Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request;
Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples (in the form of video overviews, demo links, product samples, screen shots) of each type of the product offered before making a purchase.
A deposit refund will be considered in the following circumstances:
Booking deposit (10% of full package/services cost) is non-refundable. If the applicant has paid in full and the booking deposit is canceled more than 7 days prior to booking start date, a partial refund of 30% of the full package/services amount (minus fees) is issued. If canceled and the applicant has only paid the booking deposit, no refund is issued. If canceled less than 14 days prior to booking start date, no refund is issued.
All cancellations must be submitted via Contact Us, or by contacting our team directly. Any attempt to cancel a buying without involving Trendniaga won’t be treated as a cancellation.